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Credit & Payment Policy

There are a number of separate charges associated with your surgical procedure.  You MAY receive charges from several companies.

  1. Your surgeon's office - his/her fee for performing your surgery.
  2. Your pathologist - services for tissue specimens removed during surgery requiring further examination.
  3. An extended home health care service.
  4. Durable Medical Equipment

Your estimated financial responsiblity will be due day of surgery. Any additional balance due after your insurance pays will be due in full within 90 days. Full payment is due within 90 days from your date of service.  Please contact your insurance company directly if you experience any delays.  YOU are responsible for guaranteeing payment on your account and being aware of your individual policy restrictions and benefits.

Your insurance company, including Worker's Compensation, auto (no fault) and personal injury, is legally responsible to you.  Our relationship is with you, our patient, not your insurance company.  Consequently, all charges incurred are your responsibility.  The obligation to assure payment in a timely manner lies with you regardless of what your insurance company chooses to do.  You should normally receive a response from your insurance company within 30 days of your date of service.  If you experience a delay, it is expected that you contact your insurance company to check the status of your claim and to expedite payment.  Please call our Business Office at 256-760-0672 if you encounter a problem with your insurance company and need our assistance.

Shoals Outpatient Surgery's policy is to turn over to an attorney or collection agency all accounts which are delinquent.  You will be responsible for any collection fees that are incurred.

We utilize Transworld Systems as our collection agencies.                 

BILLING/COLLECTIONS

THE Shoals Outpatient Surgery WILL BILL AS FOLLOWS:

MEDICARE
We accept assignment of benefits.

PRIVATE INSURANCE  
Your estimated financial responsiblity amount is due on or before your date of service.  We will submit your bill directly to your private insurance company.  A bill will be sent to your secondary insurance upon receipt of payment or denial from your primary insurance.  If you have no secondary insurance, a bill will be sent to you for any balance after receipt of payment or denial from your insurance company.  We must make a copy of each insurance card at the time of registration.

SELF PAY
You will be contacted prior to your surgery with an estimated procedure cost for your surgery.  A down payment equal to 1/2 of the total estimated amount due is expected.  You will be asked to complete a financial agreement.  The remaining balance will be due within 90 days from your date of service.